Orders and Returns

ORDERS

Once the order has been confirmed and paid by the customer, Yuti Design will send a message confirming the receipt of the order and the payment.

Except in extraordinary circumstances, the purchased product(s) in stock shall be delivered within a maximum period of 3 to 5 working days (in mainland Portugal) after your payment is confirmed.

Availabilities are listed indicatively and are not binding.

Custom made items or out of stock items will be shipped out within 5 to 15 days after the payment is received, depending on the working hours that are required for the specific item(s).

Following the dispatch of your order, an e-mail with the tracking number of your package and instructions of how to track it will be sent.

In case that your order cannot be processed due to force majeure (extreme weather conditions, strikes etc.), we will contact you.

For express shipping, please contact us and we will quote you the additional fee for FedEx delivery.

If you would like a personalized piece, send us an email to infoyutidesign@gmail.com

RETURNS

In case that you want, for any reason, to return the product, you can do it within 14 calendar days of the purchase date.

You can choose any other of our products or ask for a refund.

Returns will take place only after communicating through email and only if the original products are in their initial wrapping, unopened, without any signs of wear or tear, and accompanied with the sale receipt.

The client will be responsible for the return costs and product safety.

The products which are not in the same conditions as they were received, or which have been used in addition to the simple opening of the packaging shall not be returned.

All products undergo a quality check and wrapping integrity before their shipping. If your package has visible signs of wear, please return it to the courier or postal service employee without charge and email us immediately.

All rights recognized by the law in force will be safeguarded.

ARTICLES

All articles presented are described in the most rigorous manner possible. Users should read the description of the articles as closely as possible and, if they have any questions, they will be able to contact Yuti Design via the following email: infoyutidesign@gmail.com  

Due to the type of computer used, color settings, Internet browser or other, the colors displayed in the photos may differ from the actual colors. Yuti Design It may not be held liable for such differences.